Your Safety is the Only Priority

Your car is important to you, and your safety is important to us. But when your vehicle or motor vehicle equipment poses a safety risk to you, your passengers, or other motorists, then it can be recalled.

A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Manufacturers are required to fix the problem by repairing it or replacing it.

Generally, a safety defect is defined as a problem that exists in a motor vehicle or item of motor vehicle equipment that:

• Poses a risk to motor vehicle safety, and
• May exist in a group of vehicles of the same design or manufacture, or items of equipment of the same type and manufacture.

When your vehicle, equipment, car seat, or tire is subject to a recall, a safety defect has been identified that affects you. NHTSA monitors each safety recall to make sure owners receive safe, free, and effective remedies from manufacturers according to the Safety Act and Federal regulations. If there is a safety recall, your manufacturer will fix the problem free of charge.

It is very critical and important to identify each, and every vehicle impacted by a particular recall in short span of time not to cause any failures of car parts causing risk to drivers and passengers. These recalls usually involve vehicles from few hundred thousand to multi million vehicles making a difficult task for customers to manufacture the inventory of parts, ship them to various dealerships and notify vehicle owners and repair them in due time before incurring any penalties from NHTSA or lawsuits.

Customers typically create multiple child recalls and run each campaign as separate, in order to have the parts in hand and send the reminder letters separately which is not an effective way and lot of manual effort needs to be done for a consolidated recall completion metrics

Improve Vehicle Safety through Technology Modernization

STG’s modernization techniques involve proprietary frameworks to harvest business rules from legacy monolith applications and a pruning process to eliminate redundant, dead functionality which hyper drives the analysis of the legacy modules.

A cloud transformation solution to consolidate three legacy independent applications into one streamlined global application hosted on MS Azure Cloud for overall Recall Administration and providing a modernized look and feel with responsive UI/UX to customers.

Robust and flexible micro services architecture which can look up millions of vehicles and identify the impacted recall vehicles in no time by running multiple parallel process distributing the load between the processes.

Innovative solutions to handle the huge volumes vehicle recalls using a phased mechanism that allows customer to launch recalls at a staggered manner based on any geographical division and/or vehicle body styles and/or model years. This helped our customer to plan their parts manufacturing and have them ship to the respective dealerships ahead before the customer visits for a recall repair.

An effective process improvement to identify nearest dealer to the customer based on coordinates including preferred dealer, regular servicing dealer and dealership with technical skills to repair specialty vehicles like EV, BEV, etc.

Complete traceability of the recall administration process including post launch process tracking the status of vehicle at any given point and a real-time metrics on recall completion rates.

Improved customer notification process and recall completions by complex algorithms to pull the latest customer’s name and address from various interfaces considering the customer relocations, vehicle re-sales etc., ensuring every customer is notified of a recall and multiple reminders to ensure the customer gets the car repaired for safety recall.